MISSION STATEMENT:
 
 Contractual Services’ mission statement is to provide innovative quality services and goods that best serve our students, faculty, staff and extended community while achieving the highest level of customer satisfaction.

OBJECTIVES:

  Through the management of over 170 major contracts to serve and maximize the full benefit of each, Contractual Services makes every reasonable effort to provide a comprehensive system of services, programs, and activities designed to satisfy customer expectations.  Contractual Services’ objectives are:

• Provide students, faculty and staff with the convenience of desired goods and services;
• Identify vendors to enhance the JSU Supercard and Licensing programs;
• Provide and encourage the best customer satisfaction and sophisticated shopping experience through contracted venues; 
• Provide a variety of unique vending options on-campus; 
• Negotiate and maximize the full benefit of all contracted services;
• Increase awareness and maximize revenues through contracted services; and
• Review, manage and ensure compliance of contracted venues.