FCM Metrics

Service requests
completed last month


Goals and Objectives

Expand shuttle services to 24 hours on campus to accommodate parking lot closures.

Means of Assessment

  • Monitor the total number of daily passengers.

  • Employee Time Sheets

Activities Employed

  • Published Shuttle Schedules via website and flyers campus wide.

  • Hired Temporary Drivers to from 9:00 p.m. – 7:00 a.m. – Mon – Fri

  • Expanded Shuttle Services on Saturdays to accommodate Operational
    Hours 9:00 a.m. – 4:00 p.m.

Evaluation of Success

  • Goal was attained

Major Difficulties Encountered

  • Rainy days students, faculty and staff requested to be dropped off at buildings.

  • Campus wide street closures due to Construction


  • Reduce number of shuttles after construction parking lots have been completed


  • Ongoing

Expand shuttle services to the E-Center, Jackson Medical Mall & R&D Center.

Means of Assessment

  • Monitor the total number of daily passengers

Activities Employed

  • Established shuttle schedules and pickup location for each of the satellite campus

Evaluation of Success

  • Goal was successfully attained

Major Difficulties Encountered

  • None