Student Retention Services

Student Retention Services coordinates institutional efforts and implements programs to increase the retention rate of at-risk students, especially fall-to-second semester freshmen.  It monitors academic progress of at-risk student by developing a plan action to support the Satisfactory Academic Appeals process, academic probation and suspension criteria and the Academic New Start and Second Chance programs.  SRS also assists students with the formal withdrawal process.

The primary goals of this office are to increase retention, reduce the number of students on probation and suspension and increase the graduation rate of students.


ACADEMIC ADVISEMENT: SRS staff assists students with registering for classes, developing an Academic Plan of Study to “map out” your first two years of study, changing your academic major and providing university excused absence documentation.

ACADEMIC SUPPORT: Students can receive information and resources to support and enhance their learning experience.  Students can meet one on one or attend a group workshop to develop time management plans, note-taking strategies, test-taking strategies and study skills.  Resources are also provided on a variety of topics to help you succeed.

TUTORING: Tutoring at JSU is available to all students.  Tutoring is available for most courses.  Students can meet with tutors from 8:00 AM-8:00 PM.  Visit the Undergraduate Studies Tutorial Center in Charles F. Moore Building Rooms 210 A & B, and Lab 114.  No appointment is needed.  Visit the Tutorial Center and meet with a tutor today.

SATISFACTORY ACADEMIC PROGRESS APPEALS (SAPs): Students must maintain required standards to receive financial aid funds.  If a student does not maintain the GPAs listed below, and/or hours requirements, then financial aid is suspended and a Financial Aid Satisfactory Academic Progress Appeal     (SAP) form should be completed.  The SRS staff will assist freshmen, sophomores, and Undecided majors with completing the required forms.  Students with 60 or more hours should report to their major departments to a designated advisor. 

WITHDRAWAL FROM THE UNIVERSITY: Students who desire to leave the university for an extended period of time should meet with SRS staff and receive academic counseling.  When appropriate, SRS staff will assist the student in initiating the Withdrawal from the University process.  Students must complete a form that requires the signatures of Financial Aid, Financial Services and SRS staff.  The completed form must be processed through Student Life.  Failure to officially withdraw from a course or the University could result in failure of that courses or courses.


Early Warning Alert System

The Online Undergraduate Student Referral System provides an opportunity for faculty input and automated attendance and participation tracking, which supports early intervention by advising.   There are six categories of selection or REASONS which include: 1) Never Attended; 2) 3 or Absences; 3) Poor Academic Performance; 4) Needs Tutoring; 5) Unprepared for Class; and 6) Basic Skills Need Improvement.  Student who are referred are contacted by SRS staff.

Retention Strategy Workshops for Departments, Class, & Organizations

The SRS staff provides workshops for academic departments, students, clubs and organizations.  To schedule a workshop for your class or department, please contact 601.979.7127.




This activity is funded in part by Title III.