COURSE TOPIC
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COURSE DESCRITPTION
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Everyday Ethics for Employees (3.5 hrs) |
Ethical behavior is essential to everyone both at work and in daily life. This course provides you the opportunity to understand what is meant by ethical behavior, to identify ethical values, to recognize ethical dilemmas, and to relate ethical decision making to your role at Jackson State University. This class provides participants an opportunity to frankly discuss the role of ethics in an organization and to identify the common reasons for unethical behavior. The class provides practical application of ethics principles with exercises in recognizing ethical dilemmas. Participants will be better equipped to apply ethical values to common situations that they face every day. This session address core competencies of Work Ethics, Accountability, and Service Excellence. Everyday Ethics is a half-day session for all employees and is a pre-requisite for the supervisor/manager course Organizational Ethics for Managers. (Who Should Attend? All Employees) | ||
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Organizational Ethics for Managers (3.5 hrs) |
Managers have an obligation to not only set an ethical example for the workplace, but be aware of specific ethics laws and regulations applicable to staff. Managers must also be prepared to answer questions from employees concerning possible ethics and conflict of interest situations and provide resources to staff facing ethical dilemmas. This class not only reviews ethical principles specific to supervisors, but also provides practical instruction on Mississippi’s ethics and conflict of interest laws. Mississippi Ethics Commission decisions are reviewed along with Jackson State University’s own policies concerning ethics and conflicts of interest for staff. Participants will be challenged to recognize the role of perception in the workplace and to objectively assess the impressions they create by their actions. Organizational Ethics for Managers is a half-day session. (Who Should Attend? ALL Supervisors, Managers, and Directors) | ||
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Conflict Management for Employees (3.5 hrs) |
Conflict is a part of our daily life, at work, at home, and in other settings. This session helps you identify how you personally react to conflict and provides you with some tools for handling conflict with friends, family and coworkers. Learn how to turn conflict into positive outcomes. (Who should Attend? All Employees) | ||
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Managing Conflict Effectively (3.5 hrs) |
Conflict is a part of our daily life, at work, at home, and in other settings. This session helps you identify how you personally react to conflict and provides you with some tools for handling conflict with friends, family and coworkers. Learn how to turn conflict into positive outcomes. (Who should Attend? Supervisors, Managers, Directors, Administrators) | ||
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Emotional Intelligence (3.5 hrs) |
Studies and statistics have proven that the most successful people in life and business possess a certain level of technical ability coupled with a high level of Emotional Intelligence. This class is designed to introduce the concepts of Emotional Intelligence and allow participants to individually evaluate themselves in the area of Emotional Intelligence. Additionally, participants are provided information that could significantly change the course of their careers by increasing their level of emotional intelligence. (Who should attend? All Employees) | ||
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JSU One Service -Customer Service (3.5 hrs) |
This course provides guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. |
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TEAMS: Built to Last! (3.5 hrs) |
At the heart of any successful organization is a high-performing, cohesive team. Teamwork involves different people and different groups across the organization working together to maximize efficiency and to reach goals. This course will explore the essentials that team members and leaders need to understand and achieve team success. This session addresses the core competencies of Interpersonal Relations, Teamwork and Collaboration, and Interpersonal Communication. Team building is a half-day session designed for all employees. (Who should attend? All Employees, Teams, Managers, Departments, Management Groups & Employee Groups) | ||
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Business Survival 101 – Learning to deal with change (3.5 hrs) |
Employees are often challenged with change in the workplace. There are numerous reasons for change, various degrees of intensities, and several management styles to confront change. “Business Survival 101: Learning to Deal with Change” is a class designed to equip employees on how to react to some of these challenges that accompany change. By learning techniques to control reactions, you’ll surface the best ways to deal with change. | ||
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Professionalism In the Workplace (3.5 hrs) |
Professionalism encompasses a worker’s behavior, appearance, and workplace ethics. Employees who have high standards of professionalism are frequently perceived as being more credible and reliable than their co-workers. As a result, professional employees are frequently regarded as their company’s leaders. With the workplace becoming more and more competitive, this course is designed to train employees on how to showcase themselves and stand out among the crowd. (Who should attend? All Employees) | ||
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EPAFs for Orginators (2.0 hrs) |
This training session is designed to increase employee understanding of EPAFs, Orginating EPAFs, Tracking and Submitting in PAWs. (Who should attend? Persons responsible for executing departmental EPAFs (Electronic Personnel Action Forms) |
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EPAFs for Approvers (2.0 hrs) |
This training session is designed to increase employee understanding of Approving and Tracking Electronic Personnel Action Forms in PAWs. (Who should attend? Persons responsible for approving departmental EPAFs (Electronic Personnel Action Forms) |
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Effectively Administering the Performance Evaluation Process (2.0 hrs) |
Is an ongoing process of communication between a manager/supervisor and employee about performance expectations that occurs throughout the year. |
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