Frequently Asked Questions – Students

Financial Aid Work Study Checks

  • How will I submit my time?

    Submission of timesheets will be waived for non-working students.

  • How much will I be paid?

    Federal Work-Study students will be paid up to 20 hours per week based on the remaining availability of their financial aid award. No payment will be processed if student has exhausted all financial aid awarded funds.

  • What is the rate of pay per hour I will receive?
    All Federal Work-Study students will receive payment at the current rate of pay per hour as stated in 

    your signed employment agreement.

  • How will I receive my payment?
    Federal Work-Study students who elected to set up direct deposit will receive funds

    deposited into the designated checking/savings account on file.

    Students not set up on direct deposit will receive a paper check.

    Students with no outstanding balance will have their checks mailed to the mailing or permanent address on file.


  • How can I change my mailing address?

    Students may email their change of address to using there JSU student email addresses only. Please include name, J number, old address, and new address.

  • Will the payroll on March 31, 2020 have adjusted hours?

    No. Student payments to be disbursed on March 31, 2020 are for the timeframe of March 1-15, 2020. This pay period consists of the week before spring break (March 1- 7, 2020) and the week of spring break (March 8-15). Waived submission hours will begin March 16, 2020, through the end of Spring Semester 2020.

  • What are the remaining payroll dates?March 31st, April 15th, April 30th, and May 15th

  • What should I do if I have an outstanding balance with the University?Students with outstanding balances will have their work-study checks applied to their

    account until the balance is paid in full or awarded funds have been exhausted. Payroll and student employment inquiries may be email to or
    Financial award inquiries may be email to

Is the University closed?

No. The university remains open and operational with appropriate measures to protect the health of our campus community. Effective  immediately,  JSU will  begin transitioning  to  online or alternative  instruction  for all classes,  to the  greatest  extent  possible. Additionally,  students  are  asked not to immediately return to campus and to meet academic requirements remotely until further notice; for many students, this may mean moving home. Students must do what is best for them. Students who need to remain on campus will also receive instruction remotely.  Our goal is to have this transition complete by the time classes resume on March 23.

Should students with Work-Study and/or Work-Aid continue to work?

No. Work-study and Work-aid students should not work until further notice.

What steps is JSU Facilities Management taking to avoid the spread of the virus?

Our facilities management staff is currently conducting a deep, thorough cleaning of every building on the campus. Also, we will be installing hand-sanitizer stations at various locations across the campus

What number should I call for assistance or further information?

For additional details please call Student Affairs at 601-979-2241 or Housing at 601-979-4343

Has anyone at JSU contracted COVID-19?

No. There have been no reported cases of the Coronavirus affecting anyone within the JSU community. 

What is novel coronavirus?

Coronaviruses are a large family of viruses that are common in many different species of animals. Rarely, animal coronaviruses can infect people and then spread between people such as with MERS-CoV, SARS-CoV, and now with this novel (new) coronavirus, which was first detected in Wuhan City, Hubei Province, China. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”)

How does coronavirus spread?

The virus is thought to be transmitted from person-to-person in close contact (about 6 feet). The virus may be spread when an infected person coughs or sneezes and produces respiratory droplets that infect a nearby person. People are thought to be most contagious when they are most symptomatic; however, some spread might be possible before people show symptoms.

What are the symptoms?

The symptoms of COVID-19 include fever, cough, and shortness of breath.

What should I do if I have symptoms?

If you are sick with fever and a cough or have difficulty breathing, you should call ahead to your healthcare provider to inform them of symptoms and arrange for medical care.

Students with symptoms should call the JSU Health Center at 601-979-2260 (8 a.m.–5 p.m. Monday through Friday). For emergency services after hours, contact JSU Public Safety at 601-979-2580.

University employees should contact their healthcare provider.


What is the University doing to prepare?

JSU has assembled a JSU Coronavirus Response team of diverse campus personnel to create and execute its plan to prevent the spread of COVID-19 on the HBCU campus.

What if I have recently traveled to an area that has an outbreak of the virus?

If you traveled to an area with increased spread of the virus in the last 14 days and feel sick with a fever, cough, or difficulty breathing, you should:

  • Seek medical care right away. Before you go to a health care provider's office or emergency room, call ahead and tell them about your recent travel and your symptoms  

  • Avoid contact with others

  • Do not travel while sick 

  • Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing

  • Wear a surgical-type face mask if you have one or as soon as you get to a healthcare facility that can supply one

  • Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water are not available

For medical emergencies (shortness of breath, chest pain), call 911


Are campus events canceled?

All JSU hosted events scheduled March 12 – April 15 are postponed until further notice. However please visit for the most up to date information. 

Is there an option to go to in-class lectures?

Until further notice, beginning March 23, classes will be taught online and via other alternative instructional methods. There will be some exceptions for students enrolled in professional and graduate schools who must meet clinical and other requirements.

How does this spring break extension affect employees?

The University has not closed. Faculty and staff are expected to report to work as normal.

Can students stay on campus?

During this extended break, students are encouraged to remain at home and not return to the residence hall. However, JSU will accommodate those students who are unable to make other living arrangements.