{"id":4782,"date":"2017-01-12T20:05:46","date_gmt":"2017-01-12T20:05:46","guid":{"rendered":"https:\/\/www.jsums.edu\/facilities\/?page_id=4782"},"modified":"2018-01-11T19:46:21","modified_gmt":"2018-01-11T19:46:21","slug":"work-order-priority","status":"publish","type":"page","link":"https:\/\/www.jsums.edu\/facilities\/work-order-priority\/","title":{"rendered":"Work Order Priority"},"content":{"rendered":"

<\/a>In an effort to provide the campus community with the highest level of service, the Department of Facilities and Construction Management (FCM) utilizes an online request system via our website <\/span>(www.jsums.edu\/facilities<\/a> \/also located at<\/span> www.jsums.edu<\/a> under iService Desk). Presently, this system is used by iService desk users and facility managers to enter service requests directly into the FCM work order system.\u00a0 Once submitted and approved by facility managers and FCM staff, these requests can quickly be converted and prioritized into work orders. This system allows the customer to track and account for service requests in real time and will facilitate better communication between the customer and FCM.<\/span><\/p>\n

FCM has implemented a new Work Order Priority List. This priority list shall be used to classify service requests within an appropriate time frame. This will allow FCM to better schedule and plan work assignments. All work orders will be prioritized into five (5) categories and will be reviewed daily by FCM personnel to ensure that tasks are completed in a timely manner.<\/span><\/p>\n

For your convenience, we have included the work order priority list.\u00a0 This priority system will go into effect for current work orders within the system and all subsequent requests.<\/span><\/p>\n

We need the support of our customer base; faculty, staff, and the campus community of Jackson State University (JSU) to make this program work effectively. It is our desire that this priority list will assist the camps community in understanding how work orders are scheduled and assigned.<\/span><\/p>\n

Should you have any questions concerning these priorities, please feel free to contact the Customer Care Centers at 601-979-2522.<\/span><\/p>\n

\"faded-line-3\"<\/p>\n

Work Order Priority List<\/span><\/span><\/h2>\n

All work orders will be prioritized into five (5) categories; one (1) being the lowest priority and five (5) being the highest.\u00a0 Priority descriptions and classification examples have been provided below. Please review this information for an understanding of how work orders are prioritized.<\/span><\/p>\n

PRIORITY 1 \u2013 DEFERRED<\/strong>:<\/span> Service requests submitted for \u201cspecial projects\u201d can be prioritized as deferred, upon receipt of funding from the requesting departments. Alterations or additions required to accommodate experimental programs, revised teaching approaches, added functions, or reorganizations are considered special projects. Priority 1 also covers requests for departmental services. Scheduling of these requests will depend upon the availability of materials and\/or trades after higher priorities are satisfied. These requests should be planned and submitted prior to when services are needed. Priority 1 includes, but is not limited to:<\/span><\/p>\n