Summer Conference Assistants (CA)

Create Experiences. Welcome Guests. Represent Thee I Love.

Be part of the team that brings our campus to life during the summer!

Jackson State University Housing and Residence Life is seeking enthusiastic, dependable, and service-oriented students to serve as Summer Conference Assistants (CAs).

Each summer, university campuses welcome a variety of guests, including summer program participants, conference attendees, youth groups, families, and visitors. The Summer Conference Assistant team plays an important role in ensuring that guests receive a welcoming, organized, and positive residential experience.

As a Conference Assistant, you will serve as one of the primary points of contact for guests staying in University residential facilities. You will assist with conference operations, residential preparation, guest services, check-in and check-out procedures, and daily activities that support successful summer programming.

This position is an opportunity to strengthen your customer service, communication, problem-solving, and leadership skills while representing Jackson State University with professionalism and Tiger pride.

WHY BECOME A SUMMER CONFERENCE ASSISTANT?

Working as a Conference Assistant provides an opportunity to gain meaningful professional experience in a fast-paced university environment.

• Represent JSU: Serve as an ambassador for Jackson State University and create a positive first impression for campus guests.

• Develop Customer Service Skills: Learn how to communicate effectively, address guest concerns, and provide responsive service.

• Gain Operational Experience: Participate in residential operations, conference coordination, and guest accommodations.

• Strengthen Your Leadership: Develop confidence, accountability, teamwork, and decision-making skills.

• Build Professional Connections: Work alongside Housing and Residence Life professionals and fellow student leaders.

POSITION RESPONSIBILITIES

Conference Assistants support the day-to-day activities associated with summer conference and guest housing operations.

Guest Services & Customer Experience

• Provide professional, courteous, and responsive customer service to conference guests and visitors.

• Serve as a primary point of contact at designated residential service desks.

• Respond to guest questions, requests, and concerns.

• Communicate unresolved concerns and operational issues to the appropriate supervisor.

• Represent Jackson State University and Housing and Residence Life in a professional and welcoming manner.

Conference & Residential Operations

• Assist with preparing residential spaces before the arrival of conference groups.

• Conduct assigned room inspections and readiness checks.

• Assist with the check-in and check-out processes for conference participants.

• Support the distribution and collection of keys, access credentials, and other designated materials.

• Assist with maintaining organized service desks and designated conference spaces.

• Support new student orientation activities and other summer residential initiatives as assigned.

Safety, Security & Emergency Response

• Promote compliance with University policies, residential expectations, and applicable conference guidelines.

• Respond to routine guest concerns and residential situations in accordance with departmental procedures.

• Communicate emergencies, safety concerns, and incidents to the appropriate professional staff.

• Participate in assigned after-hours on-call rotations.

• Complete incident documentation and other required reports accurately and promptly.

Professional Development & Team Participation

• Attend mandatory staff meetings and training sessions.

• Participate in professional development activities and operational briefings.

• Work collaboratively with fellow Conference Assistants, supervisors, and Housing and Residence Life personnel.

• Complete assigned projects and other responsibilities as directed by professional staff.

MINIMUM QUALIFICATIONS

Applicants interested in becoming a Summer Conference Assistant must:

• Be a currently enrolled Jackson State University student.

• Meet the minimum cumulative GPA established by Housing and Residence Life.

• Remain in good academic, financial, and disciplinary standing with the University.

• Demonstrate strong communication, customer service, and interpersonal skills.

• Possess the ability to work independently and collaboratively.

• Demonstrate dependability, flexibility, professionalism, and accountability.

• Be available to fulfill the required summer employment commitment.

Additional eligibility requirements will be communicated during the recruitment and selection process.

POSITION COMMITMENTS & EXPECTATIONS

The Summer Conference Assistant position requires flexibility and a commitment to providing consistent support throughout the summer conference season.

Students selected for the position are expected to:

• Commit to the designated summer employment period.

• Work an approximately 30-hour weekly schedule, subject to departmental operational needs.

• Maintain a flexible schedule that may include weekdays, evenings, weekends, and holidays.

• Participate in assigned after-hours duty rotations.

• Attend all mandatory staff meetings, training sessions, and professional development activities.

• Fulfill assigned shifts and responsibilities reliably and punctually.

• Follow all University employment policies and Housing and Residence Life procedures.

• Request and receive approval for time away from assigned work schedules in accordance with departmental procedures.

• Maintain professional conduct when interacting with guests, conference organizers, students, and University personnel.

Specific reporting dates, work schedules, employment conditions, and summer availability requirements will be provided during recruitment.

CONFERENCE TEAM CAPTAIN

Lead the Team. Support Your Peers. Set the Standard.

The Conference Team Captain position provides returning Conference Assistants with an opportunity to take on additional leadership and supervisory responsibilities during the summer conference season.

Team Captains serve as peer leaders and mentors who help support the overall effectiveness, communication, and coordination of the Conference Assistant team.

Eligibility

The Conference Team Captain opportunity is available to returning Conference Assistants who meet the established selection requirements.

Additional Responsibilities

In addition to fulfilling the responsibilities of a Conference Assistant, Team Captains may:

• Serve as a leadership resource and mentor for Conference Assistants.

• Assist with coordinating staff schedules and assigned work shifts.

• Support staff communication and operational updates.

• Assist with monitoring staff responsibilities and addressing routine operational concerns.

• Help onboard and support newly selected Conference Assistants.

• Provide feedback and recommendations to professional staff regarding conference operations.

• Promote teamwork, accountability, and professional development among the student staff team.

Leadership Expectations

Team Captains are expected to demonstrate exceptional dependability, communication, professionalism, and initiative. Selection for this opportunity is based on departmental needs, demonstrated performance, and leadership potential.

COMPENSATION & EMPLOYMENT BENEFITS

Summer Conference Assistants and selected Team Captains will receive an employment and benefits package established by Jackson State University Housing and Residence Life.

Compensation, housing accommodations, applicable meal benefits, and other employment conditions will be communicated to selected applicants before acceptance of the position.

APPLICATION & SELECTION PROCESS

Interested students must complete the established Summer Conference Assistant recruitment process.

STEP 01 | LEARN ABOUT THE OPPORTUNITY

Review the position description, eligibility requirements, employment commitments, and summer availability expectations.

STEP 02 | ATTEND AN INFORMATION SESSION

Participate in a scheduled information session to learn more about conference operations, employment expectations, and available opportunities.

STEP 03 | SUBMIT YOUR APPLICATION

Complete the designated application and provide all required information by the established deadline.

STEP 04 | PARTICIPATE IN THE INTERVIEW PROCESS

Applicants selected to advance will be contacted regarding interview opportunities.

STEP 05 | RECEIVE YOUR EMPLOYMENT DECISION

Selected applicants will receive official notification and instructions regarding position acceptance and employment documentation.

STEP 06 | COMPLETE TRAINING & ONBOARDING

All selected Conference Assistants must complete mandatory training and onboarding before beginning their assigned responsibilities.

IMPORTANT SUMMER EMPLOYMENT DATES

Recruitment announcements, information session schedules, application deadlines, interview dates, employment start dates, and mandatory training schedules will be published here for each summer employment cycle.

Students are responsible for monitoring their University email accounts and responding to all recruitment communications by the established deadlines.

QUESTIONS?

Interested in becoming a Summer Conference Assistant or Conference Team Captain?

Contact Jackson State University Housing and Residence Life for additional information regarding eligibility, recruitment, application requirements, and summer employment opportunities.

Welcome Guests. Create Experiences. Represent Thee I Love.