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Help Desk

 

The IT Help Desk Support Center resides under the umbrella of Information Technology (IT). The primary goal of the JSU IT Help Desk Center is to provide efficient, courteous customer service, and quality solutions to technical issue(s) faced by the JSU User Community.

To report an issue or request assistance for a technical issue, users may contact our IT Help Desk staff at 601-979-6400, Monday through Friday from 8:00 AM to 5:00 PM or submit a support ticket via JSU’s online IT Help Desk Ticketing System by clicking here. To access additional IT resources and services please visit the Information Technology Home Page at https://www.jsums.edu/informationtechnology/.

 

 

 

How Do I Contact the JSU IT Help Desk?

The JSU IT Help Desk staff can be contacted by calling the IT Help Desk support line at 601-979-6400 or via the JSU’s online IT Help Desk Ticketing System.

What are the JSU IT Help Desk's Hours of Operation?

The JSU IT Help Desk’s Hours of Operation Are:

Monday – Friday from 8:00 AM to 5:00 PM 

How Do I Access the JSU online IT Help Desk Ticketing System?

To access the online JSU IT Help Desk Ticketing System you may click here or visit the following link: https://itsupport.jsums.edu/

 

What Happens After I Submit a Ticket in the JSU online IT Help Desk Ticketing System?

After submitting a ticket through the JSU online IT Help Desk Ticketing system you will be notified when a technician is assigned to your support ticket

How Do I Check the Progress on A Support Ticket I Submitted?

Users will be updated on their progress of their support ticket until it has been completed.