Support

Customer Services

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April 2014
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Upcoming Events

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Help Desk

The Help Desk Information Center resides under the umbrella of Information Technology (IT) Customer Service. The Help Desk aspires to be proficient in its mission to collect, research, track, solve and report on internal and external customers’ technology-related problems and requests at Jackson State University (JSU). The Help Desk is staffed by full-time staff and work study students.

The Web-based Help Desk Information Center is accessible 24/7 to JSU faculty and staff via Webtasks, the online IT Request Center. The IT Request Center allows end users access to enter online service requests and to check the progress of their existing service requests anytime, anywhere. The IT Request system also contains a self-service feature that allows JSU users to look up solutions in its knowledge base. This feature gives customers the capability and tools to solve problems on their own. The Help Desk Information Center is a proactive service provider to customers around the clock.

The goal of the Help Desk is to provide prompt response to virtually any type of request for help. Please visit the Information Management Resources page for other services and helpful links.
The Help Desk is committed to providing consistent, courteous and efficient customer service to the JSU user community. Please contact us.

Mrs. Webster Bartee
Help Desk Coordinator
Voice: 601-979-2069

E-mail: oithelpdesk@jsums.edu