Telephone Services

Voice Services – All voice service work orders will be completed within three (3) business days.  If, for any reason, a voice service work order can not be completed within three (3) business days, then we will keep you updated on the status and will resolve it as soon as possible. 

Please contact Help Desk at 601.979.2069 or 601.979.2005 telephone support. When a telephone work order is requested, the requester must provide the following information below.

For Telephone(s) Repair:

  1. Telephone Number with an issue.
  2. Type of telephone with the issue (Easy, Premium, Advanced, 4019 Urban Grey).
  3. Building.
  4. Office/Room Number.
  5. Contact person with an email address and telephone number.

Telephone Troubleshooting:

Troublshooting Tip (PDF)
VoiceMail Qiuck Reference (PDF)