By policy, JSU does not support personal devices (ipad, smart phone, latptop, etc.). Also, because of the variety of devices, wide range of operating systems and service providers available, users should refer to their own carriers for support.
JSU does provide general guidelines that can be followed directly by the users or taken to their carriers' representatives, so that they can better support their own customers.
There are a number of ways in which you can configure your device, but JSU recommendeds to download the latest gmail app from your respective app store: e.g., ITunes, Google Play, etc.
When you request your provider's support, they will ask for the information bellow; please, present it to them:
Login Information ( for any protocol or gmail app)
Username: firstname.lastname@example.org (or @students.jsums.edu or @alumni.jsums.edu).
Password: your normal password.
E-mail Address: Your normal e-mail address; for example email@example.com (or @students.jsums.edu or @alumni.jsums.edu).
Domain: not applicable.
IMAP is recommended.
Other options are POP, Web (HTML) and MAPI.
Server Name (if using IMAP)
Incoming (IMAP): imap.gmail.com
Outgoing (SMTP): smtp.gmail.com
Outgoing: TSL (in some cases SSL).