Frequently Asked Questions

Can my previous semester balances be deferred?

What is the refund process?

Am I entitled to a refund?

Who is my Financial Services Counselor?

How long does it take to process my refund?

Why do I need to complete the Direct Deposit Authorization Form?

If I don’t complete the Direct Deposit Authorization Form, to what address will my refund check be mailed?

Can I change my mailing address?

How does the Supercard Voucher work?

What is “Completing Registration”?

Why should I Pre-Register?

Why was my loan money returned to the lender?

If I withdraw from the university will I owe any money?

How do I pay?

Where should I send payments? 

 


Can my previous semester balances be deferred? Yes. If you have enough financial aid for the current semester or need to establish a payment plan to complete registration, you will be able to click on the JSU Previous Balance Agreement button which will allow you to complete your registration. This agreement also requires that you pay at least 50% of the previous balance by the end of the current term and the remaining 50% by the end of the following term. Failure to comply with this agreement AFTER you have paid for the current term may result in a HOLD being placed on your account and the previous balance will become due immediately.

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What is the refund process?Financial Aid loans have a disbursement date when monies from the lending institutions are applied to the students JSU accounts on PAWS. Financial Services Counselors are given a roster of students whose money has been applied. The counselors verify enrolled hours of those students that have “completed registration” then determines the amount that is refundable. The refund is processed on the student’s JSU account then direct deposited into the student’s bank account. Refunds are processed within 14 days from the date the Federal Financial Aid is applied on the JSU PAWS account.  Please note that the disbursement date is based on JSU’s default (the rate in which student loans are being repaid). The higher the default rate the longer it takes for monies to be disbursed to the University. Schools that have a consistently low default rate with regards to student loans are able to disburse monies earlier in the semester. That is why some schools are able to immediately provide refund checks soon after registration is completed.

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Am I entitled to a refund? You may be entitled to a refund if your account has a credit balance. You can use the internet to find out by logging onto JSU P.A.W.S, enter ID and PIN, select Student & Financial Aid, select Student Records, select Account Summary to check on your account. If your account has a credit balance, contact your Financial Services Counselor.

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Who is my Financial Services Counselor? Financial Services Counselors have been assigned to students by their last name: (A-H) Mrs. Griffin @ (601) 979-7003, (I-P) Ms. Mitchell @ (601) 979-4249, and (Q-Z) Ms. Bell @ (601) 979-2956.

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How long does it take to process my refund? Refunds are processed within fourteen (14) calendar days from the date monies are posted to the student’s account. Please feel free to contact your Financial Services Counselor if your refund has not been processed by the end of the twelfth (12th) calendar day.  Student accounts with direct deposit are given the highest priority, thus giving them access to their monies in their bank accounts within days of the refund being processed. Direct deposit also eliminates waiting on the mail to be delivered and then having to go and stand in line at the bank to cash or deposit your check. JSU and BankPlus have an established relationship that allows JSU students to open a basic account at no charge and without making a mandatory deposit. Just present your JSU ID card to open the account. There is even a branch on Dalton Street across the street from the Office of Public Safety.

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Why do I need to complete the Direct Deposit Authorization Form? You should complete the Direct Deposit Authorization Form because the highest priority is given to direct deposits during the refund process.

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If I don’t complete the Direct Deposit Authorization Form, to what address will my refund check be mailed? Refund checks are sent in the following order to:
a)      Mailing address
b)      Billing address
c)      Permanent address

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Can I change my mailing address?Yes. You can log onto JSU P.A.W.S and update addresses under Personal Information.

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How does the Supercard Voucher work? At the start of each semester, Jackson State University allows students with financial aid, who are scheduled to receive a refund, to place money on their Supercard for the purpose of purchasing books and supplies ONLY. Since JSU will not receive this money until the established disbursement date, there is a limit of $1,000 per student. Supercard refunds are processed beginning the last three weeks of the semester. The student must first make the request at the JSU ID Center, then present the paperwork from the ID Center to the Office of Financial Services to process the refund to the student’s account.

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What is “Completing Registration?” “Completing Registration” is the phrase used to describe the Office of Financial Services acknowledgement/verification of how fees are to be paid for the current semester. Once this information is officially communicated to the Office of Financial Services, we will “accept” the charges and payments for the current semester which in turn protects the student’s classes from being purged.  There are two ways to “officially communicate” with the Office of Financial Services.

1. The first and most popular way is online at the JSU website http://www.jsums.edu/ .

A) To “Complete Registration” you will need to click on the icon marked “Complete Registration ONLINE” ( not JSU PAWS ).

B)   Enter your J#, PIN # and follow the prompts to finish this process.

C)  You will see a message congratulating you for completing your registration.

D) Print that page as proof that you have completed your registration.

E) If you encounter a problem online that will not allow you to complete registration, a message will appear instructing you to see a Financial Services Representative or Counselor in the Office of Financial Services.

2. The second way to “officially communicate” is to physically interact with a Financial Services Representative or Counselor.

A) The Financial Services Representative would need to know how the fees are to be paid. Whether by financial aid, third party scholarships, departmental scholarships/awards or a payment plan.

B) Once the method of payment has been agreed upon, the Financial Services Representative or Counselor will manually “accept” the charges and payments for the current semester, present the student with a printout that states “Registration Completed” for the students’ records.

C) Please note that you CANNOT “Complete Registration” in JSU PAWS. You can select classes, pay for your classes with a credit card and review your account in JSU PAWS, however, you will need to exit JSU PAWS back to www.jsums.edu and click on Current Students under the “Resources For” box on the left side of the website. Now click on the “Complete Registration Online” icon and follow the instructions after logging on with your User ID (J#) and PIN. If you forgot your PIN, click on “Do Not Know PIN.”

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Why should I Pre-Register? 1.By pre-registering, you will be able to increase your chances of enrolling in the premier classes at the times best suited for you, thereby customizing your class schedule to your particular needs.2.Pre-registering allows students to avoid crowds, long lines and the frustration of trying to enroll in closed sections during Registration.

3.Pre-registration also allows you to complete your registration online, if your financial aid info is available.

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Why was my loan money returned to the lender? The most common reasons for money being returned to the lenders are:A. Registration not completed, so classes were purged. If you are not

enrolled in school you are not eligible for the Federal loan program.

  • Registered in less than 6.0 hours
  • Withdrawal from the University
  • Over awarded. Third Party Scholarships and grants awarded to the students from resources outside of the university MUST be reported to the Financial Aid Office to ensure the student is not over awarded.

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If I withdraw from the university will I owe any money? •  Withdrawals before the first day of classes will result in no tuition charges for that semester, however; there may be prorated charges for room and board along with any monies spent from the supercard voucher, if applicable.• Withdrawals beginning on the first day of class, and thereafter, will result in prorated tuition charges for that semester, in addition to prorated charges within the deadlines for room and board, supercard…etc.

•  The JSU Class Schedule Booklet lists the dates for prorated charges. The deadline dates are listed under the title “Jackson State University Refund Policy.” If you have received Federal Financial Aid (grants and student loans) and plan to withdraw, please read the section titled “Return of Title IV Federal Financial Aid” especially if you have already received a refund. This valuable information should be read and considered when making a decision to withdraw from the university.

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How do I pay? • Online by credit card via JSU P.A.W.S. and choosing “Student and Financial Aid,” then click “Student Account,” then click “Account Summary” at which time you will see the link at the bottom which states “View Bills and Make Payment.”•  MasterCard and Visa: JSU will accept both credit cards for payment of student tuition and fees.

•  Checks: Checks should be made payable to Jackson State University . All checks must have the check holder’s name, address, driver’s license number and/or social security number, a personalized bank check given for tuition, fees, or room and board will be accepted subject to acceptance by the bank where the account is located. Returned checks due to insufficient funds must be redeemed immediately along with a $40 fee to avoid termination of registration.

• Cashier Checks, Money Orders or Travelers Checks: Can be used for payment in lieu of cash.

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Where should I send payments? Payments should be mailed to the Office of Financial Services, P.O. Box 18020 Jackson , MS 39217.

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