Frequently Asked Questions

Can my previous semester balances be deferred?

What is the refund process?

Am I entitled to a refund?

Who is my Business Office Counselor?

How long does it take to process my refund?

Why do I need to complete the Direct Deposit Authorization Form?

If I don’t complete the Direct Deposit Authorization Form, to what address will my refund check be mailed?

Can I change my mailing address?

How does the Supercard Voucher work?

What is “Completing Registration”?

Why should I Pre-Register?

Why was my loan money returned to the lender?

If I withdraw from the university will I owe any money?

How do I pay?

Where should I send payments? 


Can my previous semester balances be deferred? If you have a previous balance you will need to enter into a Previous Balance Agreement. You can contact the Business Office at 601-979-0919 or email for further information. The recommended method is to sign up for a payment plan via the JSU P.A.W.S. account and follow the instructions below:

Log into your JSU P. A. W. S. account.
Select ‘Student’.
Select ‘Registration’.
Select ‘Spring/Summer/Fall 20xx Registration Services’.
Select ‘Make a Payment’.
Follow on-screen instructions.
Select ‘Sign up for New Payment Plan’.
Select ‘Spring 2014’ or term for which balance is owed.
Follow on-screen instructions.

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What is the refund process?Once the Financial Aid Department has applied monies to your account, the Business Office applies any unused aid to your account in the form of a credit. The Business Office has 14 days to apply the refund to your account, however, the estimated time between the application of the refund and you receiving your check or direct deposit will vary. The Business Office will not ‘hold’a check for students. The checks are disbursed via postal mail or via direct deposit to a checking account. We recommend submitting a Direct Deposit Authorization Form to the cashiers in the Business Office to ensure that you receive your refund sooner.

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Am I entitled to a refund? You may be entitled to a refund if your account has a credit balance. You can use the internet to find out by logging onto JSU P.A.W.S, enter ID and PIN, select Student & Financial Aid, select Student Records, select Account Summary to check on your account. If your account has a credit balance, contact your Business Office Counselor.

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Who is my Business Office Counselor? Business Office Counselors are available to assist you between the hours of 8 a.m. to 5 p.m. M – F

Contact the Business Office at 601-979-2216 or come by to speak with Ms. Dudley, Ms. Mitchell, Ms. Johnson, or Ms. Taylor.

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Why do I need to complete the Direct Deposit Authorization Form? You should complete the Direct Deposit Authorization Form because the highest priority is given to direct deposits during the refund process.

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If I don’t complete the Direct Deposit Authorization Form, to what address will my refund check be mailed? Refund checks are sent in the following order to:

1st     Mailing address
2nd     Billing address
3rd     Permanent address

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Can I change my mailing address?Yes. You can log onto JSU P.A.W.S and update addresses under Personal Information.

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How does the Supercard Voucher work? At the start of each semester, Jackson State University allows students with financial aid who are scheduled to receive a refund to place money on their JSU I.D./Supercard for the purpose of purchasing books and supplies, and use the Supercard at vendors on/off-campus Since JSU will not receive this money until the established disbursement date, there is a limit of $1,000 per semester. Supercard refunds are processed beginning the last three weeks of the semester. The student must first make the request at the JSU ID Center, then present the paperwork from the ID Center to the Business Office to process the refund to the student’s account.

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What is “Completing Registration?” “Completing Registration” is the phrase used to describe the Business Office acknowledgement/verification of how fees are to be paid for the current semester. Once this information is officially communicated to the Business Office, we will accept the charges and payments for the current semester which in turn protects the student’s classes from being purged.  There are two ways to “officially communicate” with the Office of Financial Services.

1. The first and most popular way is online at the JSU website .

A) To “Complete Registration” you will need to click on the icon marked “Complete Registration ONLINE”.

B)  Enter your J#, PIN# and follow the prompts to finish this process.

C)  You will see a message congratulating you for completing your registration.

D) Print that page as proof that you have completed your registration.

E) If you encounter a problem online that will not allow you to complete registration, a message will appear instructing you to see a Financial Services Representative or Counselor in the Office of Financial Services.

2. The second way to “officially communicate” is to physically interact with a Business Office Counselor.

A) The Business Office Counselor would need to know how the fees are to be paid. Whether by financial aid, third party scholarships, departmental scholarships/awards or a payment plan.

B) Once the method of payment has been agreed upon, the Business Office Counselor will manually “accept” the charges and payments for the current semester, present the student with a printout that states “Registration Completed” for the students’ records.

C) Please note that you CANNOT “Complete Registration” in JSU P. A. W. S. You can select classes, pay for your classes with a credit card and review your account in JSU P. A. W. S. , however, you will need to exit JSU P. A. W. S. back to and click on Current Students under the “Resources For” box on the left side of the website. Now click on the “Complete Registration Online” icon and follow the instructions after logging on with your User ID (J#) and PIN. If you forgot your PIN, click on “Do Not Know PIN.”

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Why should I Pre-Register? 1. Pre-registering increases your chances of enrolling in the premier classes at the times best suited for you, thereby customizing your class schedule to your particular needs. 2. Pre-registering allows students to avoid crowds, long lines and the frustration of trying to enroll in closed sections during Registration. 3. Pre-registering also allows you to complete your registration online, if your financial aid info is available.

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Why was my loan money returned to the lender? The most common reasons for money being returned to the lenders are:A. Registration not completed, so classes were purged. If you are not enrolled in school you are not eligible for the TITLE IV Federal Loan program.

  • Registered in less than 6.0 hours
  • Withdrawal from the University
  • Over awarded. Third Party Scholarships and grants awarded to the students from resources outside of the university MUST be reported to the Financial Aid Office to ensure the student is not over awarded.

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If I withdraw from the university will I owe any money?  Withdrawals before the first day of classes will result in no tuition charges for that semester, but there may be prorated charges for room and board along with any monies spent from the Supercard voucher, if applicable. Withdrawals beginning on the first day of class, and thereafter, will result in prorated tuition charges for that semester, in addition to prorated charges within the deadlines for room and board, Supercard, etc.

•  The JSU Class Schedule Booklet lists the dates for prorated charges. The deadline dates are listed under the title “Jackson State University Refund Policy.” If you have received Federal Financial Aid (grants and student loans) and plan to withdraw, please read the section titled “Return of Title IV Federal Financial Aid” especially if you have already received a refund. This valuable information should be read and considered when making a decision to withdraw from the university.

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How do I pay? • Online by credit card via JSU P.A.W.S. and choosing “Student and Financial Aid,” then click “Student Account,” then click “Account Summary” at which time you will see the link at the bottom which states “View Bills and Make Payment.”•  MasterCard and Visa: JSU will accept both credit cards for payment of student tuition and fees.

•  Checks: Checks should be made payable to Jackson State University . All checks must have the check holder’s name, address, driver’s license number and/or social security number, a personalized bank check given for tuition, fees, or room and board will be accepted subject to acceptance by the bank where the account is located. Returned checks due to insufficient funds must be redeemed immediately along with a $40 fee to avoid termination of registration.

• Credit/Debit, Cashier Checks, Money Orders or Travelers Checks: Can be used for payment in lieu of cash.

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Where should I send payments? Payments should be mailed to the Business Office, P.O. Box 18020 Jackson , MS 39217.

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