Jackson State University
Supercard Merchant Program
FREQUENTLY ASKED QUESTIONS
Q. How to become a JSU Supercard Merchant?
A. Contact or visit the Department of Contractual Services on the 3rd floor of the Jacob L. Reddix Hall, Room 321 or call 601-979-1065 and request a Supercard Overview Letter.
Application. Interested merchants may also visit http://supercard.jsums.edu
Q. How are merchants informed of the application status?
A. The University will notify the merchant within ten (10) business days from the date the application is received in the Department of Contractual Services.
Q. Are interested merchants guaranteed acceptance into Supercard Merchant Program?
A. No. Interested merchants are welcome to apply; however, it does not guarantee acceptance into Supercard Merchant Program.
Q. How do merchants receive fund settlements from JSU™ Supercard transactions, and how often?
A. Through the newly adopted Off-Campus Advantage network, merchants receive electronic fund settlements daily, less commission and processing fees.
Q. How are merchants selected to accept the JSU™ Supercard?
A. In most cases, establishments are considered on an "as needed" and "desired basis" for any particular goods and services offered by merchant.
Q. When are new merchants accepted into the JSU™ Supercard Program?
A. New off-campus merchants are accepted into the program at the beginning of the Fall & Spring semester. Interested merchants are welcome to apply at anytime. Applications are reviewed upon receipt and based on that review, a correspondence is mailed to the interested merchant.
Q. I would like to recommend a merchant to the JSU Supercard?
A. The Department of Contractual Services welcomes any comments, suggestions, and recommendations for new merchants.
Q. I would like to activate my card account and deposit funds?
A. Faculty, staff and students are welcome to apply for a card account by visiting and making application in Jacob L. Reddix Hall, Room 321. Individuals can deposit funds into their Supercard account by visiting the Office of Financial Services on the 2nd Floor of the B.F. Roberts building at the cashier's station. Limited restrictions apply to employees who are employed less than six (6) months.
Q. Where should I go to obtain a summary of my account balance, transactions, etc?
To ensure the privacy and safety of card account information, account balances are not given over the telephone.
Q. Can I deposit funds into my Supercard account online?
A. Students are allowed to transfer Federal Financial Aid funds onto their card account. The students establish access through the Personal Access to Web Services (P.A.W.S) and follow the instructions.
Q. Who is responsible for charges not authorized by the cardholder?
A. The cardholder is responsible for all charges unless the cardholder can provide documented evidence that the card has been reported stolen or missed at time of the transactions. It is the sole responsibility of the cardholder to ensure their JSU Supercard is secured at all times. In addition, it is the sole responsibility of the cardholder to report suspicious card activity to Campus Police immediately at 601-979-2580.
Q. How to care for the JSU Identification/Supercard?
Campus Safety Monday-Friday from 8am -5pm and/or to Campus Police, Monday-Friday from 8am to 5pm or by calling 601-979-2580.