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Information Technology

Support Center

Help Desk

Phone No. (601)-979-6400

Network, Phone, Server, and PC Support

Phone No.  (601)-979-6400

Canvas Helpdesk

Phone No. (601)-979-7073
Link: Access Canvas

E-Mail Support

Phone No. (601)-979-0838

P.A.W.S and Banner Support

Phone No. (601)-979-0245
Link: P.A.W.S. Banner Support

Print and Fax Support

Phone No. JSU IT
Phone No. Xerox support
Link: Xerox Copiers

IT Hub

One IT Serving One JSU

At Jackson State University, we understand the critical role that technology plays in education and professional development. That’s why we’ve launched the IT Resource Hub — a dedicated platform designed to support our students, faculty, and staff with a wide range of IT resources and services.

What You’ll Find Here:

  • Educational Resources: Enhance your learning and teaching experiences with access to our curated collection of scholarly articles, step-by-step tutorials, and the latest research in information technology.
  • Software and Tools: Equip yourself with state-of-the-art software and tools vital for academic and professional success. Here, you’ll find both proprietary and open-source resources suitable for a variety of tasks and projects.
  • Community Engagement: Connect with other Tigers who share your passion for technology. Our hub includes forums and groups where you can collaborate, exchange ideas, and offer or seek advice.
  • Up-to-Date Information: Stay ahead of the curve with updates on new technologies, campus IT events, and opportunities for training and certifications.

The IT Resource Hub is more than just a tool; it’s a part of our commitment to ensuring that everyone at Jackson State University is empowered to achieve excellence through technology. Explore now and see how our resources can assist you in reaching your academic and professional goals!



Create a Ticket

Need assistance? Create a ticket here!


  • Audio/Video
  • Cable/TV
  • Computer Lab
  • Desktop Printer
  • Email
  • Microsoft Office 365
  • NetID
  • Network
  • Phone
  • Server
  • Web Services
  • Wireless

Thee Portal

Thee Portal is where you can access all of your apps in one application. Applications such as: Canvas, Email, Paws, JSU Go, Handshake, and much more are all hosted in Thee Portal.

Banner 9 Training

Access training courses for Banner 9. Courses includes: Log In, Midterm Grades, Entering Final Grades, and Attendance.


Access forms and documents.

Access IT Services

  1. How to access your Email.
  2. How to enroll in DUO.
  3. How to Activate your NETID.

Reset NET ID

Got locked out or need to reset your NET ID Password? Click here!

JSU Marketplace

Take a look at our current Marketplace uStores.