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Information Technology

3 Steps to Access IT Services

One IT Serving One JSU

(Click any of the images below to view larger.)


Access your JSU Google Email Account.

Open your browser and navigate to


Enter your in the Email or phone dialog box then press the Enter key or click the Next button

NOTE: Faculty/Staff would enter


Enter your default password. Your default password is your 8-digit date of birth(mmddyyyy).


You will be prompted to change your default email password.

Enter your new (15) character password in both boxes then click the Next button.

NOTE: Your (15) character email password should include:

          *At least one capital letter

          *Special Character (!$%@#^&*,+?><)

Avoid using your name, social security number, date of birth, or J-Number.

Examples: GO!!!Tiger092022, tiGer@09Roc%Special, t1geR@DTD9@#Djmj, tIger09!MonkYour



Enroll your Android or Apple device(s) in DUO Security

Check your JSU Email for the enrollment invitation. IF you do not see the invitation, please call our Cyber Security department at 601-979-1005/6400.

See the image just below for a sample of the DUO enrollment email.






You will receive an email from Duo Security with a subject of Duo Security Enrollment.







This is a sample email sent by the Division of Information Technology. 

Click the link to begin the enrollment process.





Click the Green Start Setup button.





Click the Skip for now button.





Click the Continue button.





Click the Green Continue button.





Enter your mobile number.





After you enter your mobile number, check the box underneath.





Click the Green Continue button.





Click the Text me option.

Check your mobile device for the DUO verification code then enter it in the box.





After entering the verification code, click the verify button then click the Green Continue button.




This screen will be loaded.


Select “Automatically send this device a Duo Push” option from the “When I Log In” section. (see the next image)

Click the Blue Finish Enrollment button.




Again, select the highlighted option





Click the Blue Finish Enrollment




Your Duo Enrollment is complete.



Activate/Reset your NETID password.

The NETID is your J-Number and (15) character password. It is used to access User PAWS, Canvas, Library System, Open Access Computer Labs computers, and other university services and systems.

Click the “NetID password” link above to access the NetID password reset page as shown just below.



Click the “Forgot Your Password” button.



Enter your J-Number in the Username box.

Enter the Captcha in the captcha box then click the Continue button.



You will be required to authenticate via DUO Security or JSU Email. Enter the 6-digit characters in the dialog box then click the continue button. (See the image just below)






Click the option you would like to use to authenticate and respond accordingly with your mobile device.



Enter your (15) character NetID password in both the New Password and Confirm New Password boxes.

NOTE: Your (15) character NetID password should include:

          *At least one capital letter

          *Special Character (!@#$%^&*,+?><)

Avoid using your name, social security number, date of birth, or J-Number. Examples: GO!!!Tiger092022,  tiGer@09Roc%Special, t1geR@DTD9@#Djmj, tIger09!MonkYour

Enter the 6-digit characters in the third box and then click the Reset Password button.



Your NetID password has been reset.


IT services refer to the various types of support and assistance that organizations provide to users of computer and information technology systems. These services can be provided in-house by a company’s IT department, or they can be outsourced to a third-party vendor.

Some common types of IT services include:

  • Help desk support: Provides assistance to users who are experiencing technical issues or have questions about how to use certain systems or software.
  • Network and infrastructure support: Manages and maintains an organization’s computer networks and related infrastructure, such as servers and data centers.
  • Cybersecurity: Protects an organization’s systems and data from cyber threats such as hacking and malware.
  • Cloud services: Provides access to data storage and computing resources through the internet, rather than via on-premises hardware.
  • Software development: Designs, creates, and maintains custom software applications for an organization.

IT services can be provided on a one-time or ongoing basis, and may be purchased on a pay-per-use or subscription basis. It is important for organizations to have reliable IT support in order to ensure the smooth operation of their systems and to protect against potential cybersecurity threats.

IT Software


Office 365

Available to: Faculty, Staff, Students
Location: Campus, Home



Available to: Faculty, Staff, Students
Location: Campus, Home



Available to: Faculty, Staff
Location: JSU Computers, JSU Lab computers



Available to: Faculty, Staff, Students
Location: Campus, Home



Available to: JSU Employees
Location: Campus, Home

Information Technology


Jackson State University
1400 John R. Lynch St.
P.O.Box 17750
Jackson, Mississippi  39217

NetID | Email | Canvas Support

Phone: 601.979.0245

PC | Network | Telephone Support

Phone: 601.979.6400


Phone: 601.979.4299